Privacy Policy
Effective Date: March 6, 2026 | Last Updated: October 8, 2026
Our commitment: the justfixit.AI Agent is designed from the ground up to diagnose and fix your computer without collecting personally identifiable information (PII). This website is different in a few specific ways (an account email, contact form messages, analytics and ads), and each one is described below.
1. Data We Collect
System Diagnostic Data (Anonymized)
When you run a diagnostic scan, the Agent collects:
- Operating system name and version
- Hardware specifications (CPU, RAM, GPU)
- Installed software names and versions
- Running services and their states
- System error codes and messages from event logs
- Network adapter types and connection states
- Disk capacity and health status
Data the Agent NEVER Collects
- Personal files, documents, photos, or videos
- Passwords, credentials, or authentication tokens
- Browsing history, bookmarks, or cookies
- Email content or contacts
- IP addresses (not logged or stored)
- Geographic location
- Screenshots or screen content
- Keystrokes or input data
Account Data
When you create an account, we store: email address (for authentication only), subscription tier and billing status, and fix execution history (anonymized package IDs and outcomes).
Information You Send Through This Website
If you use the contact form, we store the name, email address, subject and message you enter so we can reply. If you join the early-access list, we store your email address and which signup form you used. Both are stored in Google Firebase (Google Cloud). Sign-in uses Firebase Authentication.
Payment Data
Payment processing is handled by Stripe. We do not store credit card numbers, bank account details, or wallet private keys. Stripe handles PCI compliance.
2. How We Use Data
- Fix Recommendations — Diagnostic data matches your issues with effective Fix Packages. Processed in real-time, not stored beyond the session.
- Platform Improvement — Anonymized outcome telemetry improves fix recommendations for all users.
- Contributor Revenue Share — Fix execution counts (by package ID, not by user) calculate contributor payouts.
- Safety Monitoring — Outcome data detects problematic fixes, which are automatically disabled.
3. Data Storage and Security
- All data encrypted in transit (TLS 1.3) and at rest (AES-256-GCM)
- Stored in Google Cloud Platform (US regions)
- Access restricted to service accounts with least-privilege IAM roles
- No plaintext secrets in code — all credentials via GCP Secret Manager
- Regular security audits and dependency vulnerability scanning
4. Data Retention
| Data Type | Retention Period |
|---|---|
| System diagnostic data | Session only (not stored after diagnosis) |
| Account data | Until account deletion + 30 days |
| Anonymized outcome telemetry | Indefinite (no PII) |
| Payment records | As required by law (typically 7 years) |
| Execution logs | 90 days (anonymized) |
5. Data Sharing
We DO share:
- Anonymized, aggregated outcome data with vendors (for their own fixes only)
- Payment processing data with Stripe (PCI-compliant)
- Data as required by law (court orders, subpoenas)
We DO NOT share:
- Your account email, contact form messages or early-access email with anyone except the service providers named in this policy, which process them on our behalf
- System diagnostic data with any third party
- Individual user execution history
- System diagnostic data with advertisers. The website does show Google ads on some pages; how that works, and how to opt out, is in section 7.
6. Your Rights
- Access — Request a copy of your account data
- Deletion — Delete your account and all associated data
- Opt-out — Enterprise users can disable outcome telemetry
- Portability — Export your fix history in standard format
EU/EEA Residents (GDPR)
Right to access, rectification, erasure, restriction, portability, and to lodge a complaint with a supervisory authority. Since we collect no PII in diagnostics/telemetry, most GDPR rights relate to your account email only.
California Residents (CCPA)
Right to know what data we collect, right to delete, right to opt-out of sale of personal information (we do not sell any data), and right to non-discrimination.
8. Changes to This Policy
We will notify you of material changes via email or in-app notification at least 30 days before the changes take effect.
9. Contact
For privacy questions or data requests:
Email: [email protected]
Website: https://justfixit.ai
By using justfixit.AI, you acknowledge that you have read and understood this Privacy Policy.