Get in Touch

What we can help with

• The Minecraft fix and the desktop app. Installing the app on macOS or Windows, signing in, a fix that did not work, or using undo.
• Your account and billing. Sign-in trouble, plan questions and payments (card payments are processed by Stripe, so we never see your full card number).
• Privacy and data requests. Asking for a copy of your account data or deleting your account. You can also write to [email protected]. Our Privacy Policy explains what we keep.
• Requests for new fixes. Tell us what keeps breaking on your computer. Requests like these decide what we support after Minecraft.
• Vendors, contributors and partners. Publishing certified fixes for your own product, contributing a fix package, or integrating with JustFixIt.

What to include so we can help faster

A good support message saves a round of back-and-forth. If you can, tell us:

• Your computer and operating system, for example “MacBook Air M2, macOS 14” or “Windows 11 laptop”.
• What you were trying to do, what you expected, and what happened instead.
• The exact wording of any error message. Copying the text is better than describing it.
• For Minecraft: the Minecraft version, whether you use Forge, Fabric or no mods, and the newest file in your crash-reports folder if the game crashed.
• Whether a JustFixIt fix ran, and whether you used undo afterwards.

If a fix caused a problem

Open JustFixIt and use undo first. It puts back the snapshot that was saved before the fix ran, and it is the fastest way to get back to where you were. If undo is not available or does not help, write to us with “Undo” in the subject and tell us which fix ran and what changed afterwards. We would much rather hear about a fix that misbehaved than have you quietly uninstall.

Deleting your account

Email [email protected] from the address you signed up with and ask us to delete your account. Writing from that address lets us confirm the request is really yours. The Privacy Policy lists how long each kind of data is kept.

Reporting a security issue

If you think you have found a security vulnerability in the app, a fix package or this website, put “Security” in the subject line and include enough detail for us to reproduce it. Please do not test against other people’s accounts or computers.

Please do not send

Passwords, full card numbers, or recovery codes. We will never ask for them, and nobody from JustFixIt needs them to help you. If a message claiming to be from us asks for a password, it is not from us.

You might find the answer here first

The FAQ covers supported systems, pricing and how fixes work. How we keep your computer safe explains snapshots and undo. Legal questions are answered in the Legal FAQ and our Terms of Service. JustFixIt is based in Phoenix, Arizona; the About page covers who is behind it and why.